A high-profile infrastructure project was behind schedule with risk of missing critical milestones, with potential to impact managing contractor’s brand reputation. Our team was engaged to support project leadership team to achieve “Certainty of Delivery” by improving alignment and communication within the project teams and by providing clear visibility on project activities progress.
Open communication, enhancing operational and commercial risks awareness
Key metrics for all levels in place, with clear reporting expectations
Enabled and empowered teams – 88% of 261 operational issues resolved by delivery teams
Accelerated quality issues resolution – 20% increase in NCRs closure rate
Solution focused teams- 62% increase in RFIs closure rate